CONVERSATIONAL AGENT
Provide the in-store shopping experience on the web.
Offer an online shopping experience similar to that of in-store shopping, thanks to the expertise of a conversational agent, which can answer questions about your product and advise your customers. Just ask the agent and it will answer!
The digital customer advisor is a real conversational agent (chatbot). It is able to understand a question asked in natural language and to answer it automatically, thanks to Artificial Intelligence technologies.
Your visitors have questions about your products or their order? Do they need help configuring their product? It’s simple, they simply ask their questions to the Conversational Assistant which will be able to inform them individually, just like a salesperson in a shop!
Unlike an in-store shopping experience, the visitor to an e-commerce site is on his own. It is up to them to do all the necessary research to find the information that meets their needs. This is often a long and sometimes tedious process that can lead them to abandon the configuration of their product for example.
Moreover, the absence of advice during the purchasing act can lead to a loss of up to 70% of commercial opportunities. This can represent 10% less turnover per year.
This is where conversational commerce comes in, and in particular conversational assistants, also called chatbots. The conversational agent will thus be able to fulfil the missions of a real online customer advisor:
Get rid of the friction points that slow down conversions and answer your users’ questions in real time during their purchase and product configuration journey.
Generate involvement by providing your visitors with expertise and advice at the right time. Encourage product discovery, including contextualised information during the buying journey, and reassure them at every stage of the journey.
Natural language enables you to capture the real intentions and expectations of your consumers through the verbatims used during their interactions with the conversational assistant. This way, you know to what extent you can evolve your products to meet the market’s expectations.
The 3D visual configurator coupled with an expert conversational agent is a real asset to meet the expectations of customers who are looking for a shopping experience that is as personal as possible and as close as possible to that experienced in a shop.
The Customer Advisor relies on RETORIK – Davi The Humanizers, the conversational Artificial Intelligence platform of Davi The Humanizers. RETORIK gives an appearance, expertise, personality and appropriate behaviour to digital assistants.
Natural Language Understanding (NLU)
Natural Language Generation (NLG)
Body Language
Emotional AI
3D Engine
Dialogue Strategy
Knowledges bases
Text and Vocal
Multilingue
API
Design personnalisable
Analytics
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